Data Protection Policy

9lotto Privacy Policy — Our Commitment to Protecting Your Data

At 9lotto, your personal information is invaluable to us. This page clearly outlines how we collect, use, and protect your data.

Last Updated: 1 January 2026
Key Highlights at a Glance
Your Data Is Never Sold
All transactions secured with SSL encryption
Data Sharing with Third Parties Is Limited
You Have the Right to Erasure
Transparency in Cookie Use
24/7 Security Monitoring Active

How We Protect Your Privacy

The Core Pillars of 9lotto's Data Protection Framework

🔒
End-to-End Encryption
All your personal data and financial transactions are protected with 256-bit SSL encryption. No external party can access this information.
🚫
Sale of Data Prohibited
9lotto will never sell your personal information to third parties. Your data is used solely to improve our services and maintain security.
🛡️
24/7 Security Monitoring
Our expert team monitors systems around the clock to detect and prevent any unusual activity.
📋
Transparent Data Policy
You will always be clearly informed of why your data is being collected. We never gather information for hidden purposes.
✋
Your Controls
You can view, update, or delete your data at any time. You also have the right to object to how your information is processed.
⏳
Retention for a Defined Period
Your data is never kept longer than necessary. Once the specified retention period ends, it is securely and permanently deleted.
Contents
1

Introduction & Scope of Privacy Policy

9lotto takes your privacy extremely seriously. This Privacy Policy explains how 9lotto collects your personal data, how it is used, and how it is kept secure.

This Privacy Policy applies to the 9lotto website, mobile application, and all digital services. By using any 9lotto service, you are deemed to have accepted this Privacy Policy.

Our Commitment: 9lotto never sells your personal data to any third party. Protecting your privacy is a fundamental responsibility we take seriously.

This policy has been prepared in accordance with international data protection laws (including GDPR) and applicable laws of Bangladesh. If you have any questions, please contact us at support@9lotto.im.

2

What Information We Collect

9lotto may collect the following types of information:

Data Type Example Reason for Collection
Identity Information Full Name, Date of Birth, National ID Number KYC Verification & Identity Confirmation
Contact Information Mobile Number, Email Address Account Communications & Security Alerts
Financial Information Payment Methods & Transaction History Deposit & Withdrawal Process
Technical Information IP Address, Device Type, Browser Security & Service Improvement
Usage Data Betting history, preferred games Delivering a Personalised Experience
We only collect information that is strictly necessary to provide our services. No irrelevant or excessive data is collected.
3

How Your Information Is Used

9lotto uses your information for the following purposes:

Service Delivery & Operations

  • To complete the account creation and verification process.
  • To process deposit and withdrawal transactions.
  • To manage betting operations and determine outcomes.
  • To provide customer service and support.

Security & Compliance

  • To detect and prevent fraud and unlawful activity.
  • To comply with international anti-money laundering regulations.
  • To prevent minors from opening accounts.

Service Improvement

  • To provide personalized offers and promotions tailored to your preferences.
  • To improve platform performance and enhance the user experience.
  • To detect and resolve technical issues.
Marketing Communications: If you no longer wish to receive promotional emails or SMS messages, you can opt out at any time via Account Settings or by emailing support@9lotto.im.
4

Sharing Information with Third Parties

9lotto never sells your data. However, in limited circumstances, it may be shared with specific third parties:

  • Payment Providers: Payment providers such as bKash, Nagad, and Rocket receive only the data necessary to complete transactions.
  • KYC Verification Services: Authorised third-party services may be used for identity verification.
  • Legal Authorities: When we are legally required to share data due to a court order or government directive.
  • Security Partners: With trusted technology partners to ensure cybersecurity.
Before sharing data with any third party, we ensure they comply with our privacy standards. They are not permitted to sell or misuse your information.
5

Data Retention Period

9lotto does not retain your data longer than necessary. Retention periods are as follows:

  • Account Information: For the duration of your active account and up to 5 years after closure for legal compliance.
  • Transaction Data: Up to 7 years in accordance with financial regulations.
  • Communication Records: 2 years for customer service improvement purposes.
  • Technical Logs: 90 days for security review purposes.
  • Cookie Data: Varies by cookie type (see the Cookie Policy for details).

Once the retention period expires, data is permanently deleted using secure methods.

6

Cookie Policy

9lotto uses cookies on its website and app. Cookies are small data files stored on your device.

  • Essential Cookies
    These cookies are essential for the platform to function correctly. They are used to maintain login sessions and ensure security.
  • Functional Cookies
    To remember your preferences and settings — such as language selection and display preferences.
  • Analytics Cookies
    To understand how the platform is being used. This data is anonymised and used solely to improve our services.
  • Marketing Cookies
    To show you relevant offers based on your interests. You can opt out of these at any time.
Cookie Controls: You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.
7

Technical Data Security Measures

9lotto uses industry-leading, state-of-the-art technology to keep your data secure:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Independent third-party experts conduct regular system reviews.
  • Data Masking: Masking technology is applied when displaying sensitive information.
  • Backup & Recovery: Secure encrypted backups are taken on a regular basis.
In the event of a data security breach, affected users will be notified within 72 hours as required by law, and steps will be taken to resolve the issue promptly.
8

Your Data Rights

As a 9lotto user, you have the following rights over your personal data:

👁️
Right to Access
You may request to know what personal data we hold about you at any time. We typically respond within 30 days.
✏️
Right to Rectification
If any of your information is incorrect, you can request a correction — through Account Settings or by contacting support.
🗑️
Right to Erasure
Unless a legal obligation applies, your data will be permanently deleted upon request.
🚫
Right to Object to Processing
You may object to your data being used for marketing purposes. This can easily be turned off in your account settings.
📦
Right to Data Portability
You can download your data in a structured format. Contact our support team to request this.
⏸️
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily restricted.
9

Protection of Minors' Data

9lotto's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

  • Age verification is carried out at the time of registration.
  • If we become aware that data has been collected from a minor, the account will be immediately closed and all associated data deleted.
  • If you suspect an account has been created in your child's name, please contact us at support@9lotto.im.
A Note to Parents: If your child has opened or attempted to open an account on 9lotto, please notify us immediately. We will take prompt action.
10

Changes to the Privacy Policy

9lotto may update this Privacy Policy from time to time. When changes are made:

  • Advance notice will be sent to your registered email and via SMS.
  • A clear notice will be displayed at the top of the website.
  • For significant changes, your consent may be obtained before they take effect.
  • Previous versions will be archived and made available upon request.

Continued use of our services after any changes takes effect constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly to stay informed.

11

Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

  • Email: support@9lotto.im
  • Live Chat: Available 24/7 on the website or app
  • Response Time: Typically responded to within 48 hours
Submitting a Rights Request: To view, correct, or delete your data, email support@9lotto.im with the subject line "Data Request". We will respond within 30 days.

General Privacy FAQs

Find answers to the questions on your mind, right here

No, never. 9lotto does not sell your personal data to any third party. Data is used solely for service operations, security purposes, and fulfilling legal obligations.

Yes, unless there is a legal or regulatory obligation to retain it, you may request deletion of your data. Note that financial transaction records must be kept for a statutory period as required by law.

All your payment information is secured with 256-bit SSL encryption. Full card or account details are not stored on our servers — only the necessary portions are retained in encrypted format.

Disabling essential cookies may prevent login sessions and certain core features from working. However, turning off analytics and marketing cookies will not affect the platform's main functionality.

Go to Account Settings and turn off promotional communications under "Notification Preferences". Alternatively, email support@9lotto.im with "Unsubscribe" in the subject line. Changes typically take effect within 48 hours.

Your data is safe — get started with complete peace of mind

Your privacy is our top priority at 9lotto. Enjoy Sports Betting and lottery in a safe and secure environment.

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